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Delivery and Returns


DELIVERY

As Houndsditch makes all of its products to order, we aim to dispatch all order between 5-10 working days. Deliveries take a minimum 3 working days within the EU and 6 working days outside the EU.

 

RETURNS AND REFUNDS POLICY

If you are not one hundred percent satisfied with your order we are happy to provide refunds. Our policy lasts 30 days and you do not have to explain why, but we would appreciate any feedback you have. Beyond 30 days we cannot promise a full refund, but get in touch as we want to fix it.
 
Please note we do not cover the postage cost of returning your order. If, however, you have received a faulty or incorrect item please contact us and we will arrange the return on your behalf.
  
Please keep clothing in the same condition as it was received; clean, unaltered, unworn, unwashed and with all original labels still attached.
 
Please have proof of the return postage as we cannot accept responsibility for returns lost in the post. Make sure returned clothing is well packaged to avoid damage in the post.
 
If you are returning clothing from outside the EU, please clearly label your package as ‘RETURNED GOODS’ to avoid any customs charges.
  
As always we are here to help so get in touch if you have any questions.